Demerge Clients

Introduction

Accidentally linking an investor to the wrong folio can result in incorrect portfolio details, affecting tracking and reports. To fix this, you can perform the "Demerge Client" action in the Folio Lookup menu.

Why Were the Wrong Clients Merged?

You may have merged the wrong clients by mistake because an investor was already created in your system. Later, when an RTA file was auto-imported, a new client was created. Thinking they were the same person, you merged them, only to realise later that they were actually different.    

How to Demerge:

The Folio Lookup menu offers various actions, one of which is Demerge Clients.    

Path: Go to Broker Dashboard > Folio Lookup

Search using the available filters and click apply

Select the folio from the list you want to demerge.

After selecting the folio, an Action menu will appear at the top of the table. From the dropdown, choose "Demerge Clients."

After selecting "Demerge Clients" from the dropdown, a new button, "Create and Assign," will appear. Click that button.

After this step, the folio will be demerged from the mapped "Applicant," and a new investor will be created using the name present in the "Applicant Folio."